Long Term Relationships

James L. Reinertsen enters into 1-5 year agreements with a small number of health care systems, with the aim of initiating and accelerating the transformation of each organization’s culture, systems, and structures for quality. Through mentoring, coaching, in-depth site visits to improvement teams, Board retreats, teleconferences, and other mechanisms, Dr. Reinertsen becomes something like an additional member of the executive team, with an outsider’s perspective, and a national/international set of resources to draw on to address specific issues and problems. The nature of the engagement requires that the principal “client” within the organization be the CEO, and the demanding time commitment of these types of engagements limits the possible number to a handful each year.